Artifex Partners, Inc. provides support for Commission & Broker Management v1.8 (CBM)
CBM follows the Statement of Direction for Microsoft Dynamics NAV. As new releases of Dynamics NAV are released by Microsoft, we upgrade CBM to run on that version within 3 months of the date of Dynamics NAV.
Software Support Lifecycle
Artifex Partners, Inc. follows the same support lifecycle for CBM as Microsoft
does with Microsoft Dynamics NAV. Specifically, we support the current service pack, and in some cases the immediately preceding service pack for CBM. Support is available to customers with a current service plan.
The CBM Service Plan entitles customers to new updates and releases to the product at no additional charge. Service Plans are offered through your Dynamics NAV partner.
Technical and Functional Support
Your Dynamics NAV partner is the first line of support for any questions related to CBM. They have a unique understanding of both CBM and your business requirements. If your Dynamics NAV partner is not able to address the issue, Artifex Partners, Inc. provides next level support through your partner.
Our support team is available during business hours (9 am to 5 pm) Central time, Monday through Friday. Please have your partner call our Support department at 972-503-4274 or complete the contact form under Contact Us. All support requests are addressed within 24 hours of submission.
Frequently Asked Questions (FAQs)
Here are the frequently asked questions related to supporting and using CBM.
1. Can CBM be configured to only pay a commission once the customer has paid the invoice?
Yes, if you set the 'Include Trans. Status' to 'Only Completely Closed' in the Commission Source page, CBM will continuously monitor the sales invoices and only create a commission when the invoice has been paid.
2. We pay both internal and external salespeople. Can the expenses for each type of salespeople be booked to different G/L accounts?
you can create a second (or third, etc.) Commission Posting Group and assign different expense and liability accounts to each group. Next, assign the appropriate Commission Posting Group to either your internal or external salespeople. CBM will book the commission expenses for each salesperson to the GL account associated with the Commission Posting Group.